Customer retention is a mindset

“Your most unhappy customers are your greatest source of learning.” -Bill Gates


Feedback is crucial for business development and enhancing customer service and retention. It's essential to ensure your team consistently meets and exceeds customer expectations to guarantee brand growth. Being objective can be challenging for a business owner or operator. That's where a third party with keen attention to detail can help navigate areas for growth - and that's what we specialize in!

We provide honest and detailed feedback, offering solution-focused recommendations for improvement strategies. For managers looking to 'stay out of the weeds' and avoid conflict with employees, we offer staff coaching and training. This approach allows for a third-party buffer, encouraging teamwork and synchronicity within your organization.

#CustomerRetention #Feedback #BusinessDevelopment #CustomerService #Teamwork #BrandGrowth

Dejaye Botkin, Founder of Toast of Luxury, will personally deliver the following services to your venue:

  • Observe and evaluate service, staffing, ambiance, product, comfort, and branding

  • Provide honest feedback that is specific and clear, identifying issues that need improvement

  • Offer examples to expand brand awareness and ensure customer satisfaction

  • Coach staff by empathizing with the challenges of serving difficult customers in a fast-paced environment and offering solutions for stress management and personal development

  • Offer regular check-ins with staff and offer support and coaching upon request

  • Facilitate on-site training and workshops for staff development

  • Promote your business through word of mouth, social media posts, and local publications

  • Assist with creative direction as needed

  • Connect Scottsdale travelers with partnered relationships by curating itineraries with customer preferences in mind

EXAMPLE REVIEW

EXAMPLE REVIEW

For Travelers!

we make Curated ITINERARIES for scottsdale travel. For more more information, click on the the curated itinerary page.

Request from our future customer:

“Scottsdale is so competitive with its luxury resorts and restaurants that it is difficult to know where to begin with our travel plans. We have never been to Scottsdale, but we have heard many great things! We just want this to be a trip to remember for our fifth anniversary. I am a golfer, and my wife loves resorts, so we want a venue that meets both of our needs with excellent restaurants to talk about our day. Yelp and social media are not always helpful because of bias. We need objective advice from someone (not an influencer or staff) who has personally experienced the venue as a customer and can give us honest feedback based on our preference sheet. I hope you can meet our expectations.” - Potential Customer

Feedback after the experience:

“We were hesitant about paying for a Scottsdale consultant, knowing we can read free reviews online or collect information from hotel concierge staff. However, once we sent you our preference sheet, we appreciated how honest you were about the pros/cons of our top choices. The $300 we paid you saved us hundreds of dollars in experiences that would have been disappointing - so thank you!” - Satisfied Customer